Countrywide Golf Holidays has taken all the necessary steps to ensure that all provided information and prices are accurate. However if we identify an error or omission following publication, we will inform you before confirming your booking.

The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday.

Golf tee-times, accommodation and hire cars are all offered subject to availability.

A deposit of 30 % of the total value of the booking is required to secure a booking. We may also be required to ask for additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking.

The subsequent balance of your booking must be paid for, not later than sixty days prior to arrival, or upon confirmation of booking, if the booking is within sixty days of commencement. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.

No allowance can be made for tee-times not utilised, rooms not occupied or hire cars not utilised during the period of the booking.

Clients are reminded that a holiday booking is a legally binding contract. If you cancel or shorten your holiday, you are still liable to pay. Should you have to cancel your break for any reason, please inform Countrywide Golf Holidays immediately in writing. Cancellation charges calculated from the day notification is received are as follows:

Period before commencement of the break: Cancellation charge as % of total price:

More than 60 days...................Deposit only
60 - 30 days...............................50%
29 - 14 days...............................75%
13 days or less........................100%
No show……............................100%

Countrywide Golf Holidays accepts the following forms of payment
(i)  Personal/company cheques made payable to 'Countrywide Golf Holidays CC'.
(ii) Bank transfers.

(i)   All rates are per person based on two people sharing a twin or double room, unless stated otherwise.
(ii)  No single room supplement is charged where a single room is available. If a twin or a double room is let as a single room, a supplement may be charged.
(iii) Non-golfer rates are available.
(iv) VAT is inclusive at 14%.
(v)  We reserve the right to increase the price of any golf holiday advertised on our website.
(vi) Prices are subject to change due to currency fluctuations, fuel and rate increases.

On receipt of your payment, we will email confirmation of your booking with Countrywide Golf Holidays. The confirmation will clearly state the balance to be paid and the date by which it is due.

Please check the confirmation carefully to ensure that all your booking details are correct. Contact us if your confirmations appear to be incorrect or incomplete and we will endeavour to make the necessary changes.

Countrywide Golf Holidays reserves the right to make changes to and correct errors after bookings have been confirmed.

We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire.

Knowledge of golf etiquette and the rules for golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting a visitor, which we will try to advise you of at the time of booking.

Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or change your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.

Please also be aware that some golf courses may pair you up with other golfers during peak times.

The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. Countrywide Golf Holidays cannot be held responsible for the impact of such work.

The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on site visits and on the opinions of suppliers themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.

Throughout your booking with Countrywide Golf Holidays you accept full liability for any damage or loss caused by you or any member of your group.

It is the responsibility of the client to ensure that they are in possession of valid travel documents, including passports, visas, health certificates, etc. Countrywide Golf Holidays cannot accept any liability for incorrect documentation.

Countrywide Golf Holidays strongly recommends that comprehensive travel insurance is put in place. Some insurance companies may consider the game of golf as a dangerous sport and you should mention your participation when obtaining a quotation. Countrywide Golf Holidays is not responsible for personal injury, accident, or illness; or for loss, damage or theft of personal belongings.

Bad weather is unavoidable during the year. Golf courses reserve the right to close or operate temporary tee boxes / greens.

Should you choose not to travel we will try and postpone your golf holiday, however refunds are subject to the policy of the hotel / golf course.

Refunds are available due to golf course closure but golf played on temporary tee boxes / greens is non-refundable and is considered to be an accepted part of playing golf.

Countrywide Golf Holidays cannot be held responsible due to inclement weather conditions.

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.

Countrywide Golf Holidays acts as an agent for each supplier. If you have a complaint or experience any problems during your holiday please inform the relevant service provider immediately during your golf holiday. We recommend asking to speak to the General Manager and taking up the matter with them. If an acceptable conclusion is not reached during your golf holiday please notify us in writing by letter or email within one calendar month of your date of departure.

If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 28 days of your departure date.

We cannot accept any liability for the arrangements you have booked. Any assistance provided in resolving a complaint in relation to any Resort booking is provided on a goodwill basis and in our capacity as agent.

If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.

Please note that all extra’s consumed on site such as Food, Drink, Entertainment, Spa Treatments and Transport must be paid for by you and your booking with Countrywide Golf Holidays only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package.

Countrywide Golf Holidays reserves the right to make changes to, correct errors and adjust pricing on our website and in our brochure both before and after bookings have been confirmed.

Countrywide Golf Holidays will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control, Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of wars, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions. Changes made as a result of these circumstances do not constitute any reason for refund. Countrywide Golf Holidays will extent our full assistance; however, all additional charges will be for the account of the client.

Countrywide Golf Holidays endeavour to make sure that all parts of the holiday are arranged, performed or provided with the necessary expertise and care. Our liability in all our bookings shall be limited to a maximum of the cost of your booking with Countrywide Golf Holidays.

Your booking with Countrywide Golf Holidays and all matters arising out of it are governed by South African Law.

On advancement of the tour deposit to Countrywide Golf Holidays, the depositor agrees to be bound by the above recited terms and conditions.